[maxmegamenu location=max_mega_menu_6]




Please follow these instructions:

  1. Copy either of your:
    • order number,
    • tracking number or
    • email address.
  2. Open the tracking page
  3. Paste any of the information mentioned above into the designated field on the page and press “track.”
  4. You can now track your order status.

The processing time for orders is 1-2 business days. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.


**Disclaimer: current COVID-19 pandemic has disrupted the logistics network, which has affected delivery times. As a result, estimated delivery times for some items may be longer than usual at the moment.**

Estimated delivery times / country in business days:

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from EMS, DHL to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges.

Shipping & Handling Charges are as follows:

We offer FREE shipping to all the countries we ship to.


Estimated delivery times / country in business days for COD orders:

Shipping & Handling Charges are as follows:

An estimated shipping and handling charge is up to $12.99


If your Potens Translator order was damaged in transit, we will be more than glad to offer you a free of charge replacement, please contact our Customer Support Team via Contact us Form.

Please note that you will have to provide us with:

1. Pictures of the damaged item.

2. Pictures of the damaged packaging.

**The damaged item will have to be returned for inspection to our return address provided by our Customer Support Team**

Please note that not clearing the item out from customs, refusing or not claiming the order, providing a wrong address might cause the parcel to return back to us or be disposed of, in such case, a restocking fee of 15% will apply as per standard return policy, furthermore, $5/shipment will be deducted from the total amount of the refund ***